Products can be returned or exchanged within 14 days from the delivery date. Exchanges and returns are available if the product has not been damaged, stained, used, or affected in any way. Products are sent back with their original packaging.
The cost of return is paid by the customer and the second delivery will be covered by Navitique.
In the case of returning a product for a refund, the money will be deposited in your account within 7 working days.
To return or exchange a product you can use a shipping service of your choice and send it to our address at Str. Stefan Iulian, nr 25, Sector 1, Bucharest. You then have to send a confirmation email to us in which you specify the receipt number, reason for return and if you would like a refund or an exchange.